What do I do if my power goes off?

eServices is designed to make your life easier by providing online access to a range of services for both residents and businesses within the City, including

• access to your electricity and water statements online;
• receive your statement by e-mail;
• enter your meter readings online;
• log and query a problem online; and
• update your billing address online.

Can I receive my statement electronically?

Yes, if you receive your statement from City Power simply go to www.citypower.co.za and register to receive your statement online. Click Electronic Bill View Accounts Online and follow the prompts to register. If you receive your statement from the City of Johannesburg, go to www.joburg.org.za and click on Account by email and follow the prompts to register. You’ll receive your electronic statement a few days earlier than your posted statement.

My electricity bill was the same for months, and then it suddenly went up. Why would this happen?

Each month a Council meter reader will visit your house to read the meter. The meter should be positioned in a place easily accessible to the meter reader. If no one is home and the meter reader can’t gain access, he’ll give you an “estimate” based on the average previous usage. When the Council does get to read your meter, one of two things will happen: you’ll have used more electricity than estimated, and you’ll receive a higher bill than before, covering what was owed in the previous months; or you’ll have used less electricity than estimated, and the Council will “credit” your next account.

How do I find out when my meter is due to be read?

Go to City Power’s website at www.citypower.co.za and under Customer Service Information click on Meter Reading Schedule. Schedules are then downloadable by region. Simply click on your region and look for your suburb within the listing.

There is a City Power vehicle which parks in the street near my house – who can I contact to confirm its purpose?

Please call the security hotline number on 0800 003 251 or e-mail them at citypower@tip-off.com

Does City Power have a separate load shedding schedule from Eskom?

Yes, City Power’s own schedule is posted on their website at www.citypower.co.za. Click on the Notice Board under View City Power Load Shedding Schedule, then Load Shedding Plan, and then click on the letter corresponding to the first letter of the name of your suburb.