What is eServices?

eServices is designed to make your life easier by providing online access to a range of services for both residents and businesses within the City, including

• access to your electricity and water statements online;
• receive your statement by e-mail;
• enter your meter readings online;
• log and query a problem online; and
• update your billing address online.

My water/power has been cut off. How do I get reconnected?

Go to any Customer Service Centre to pay both the overdue account/s and the reconnection fee. Reconnection fees differ according to the type of disconnection.

Once you’ve paid, proof of payment must be faxed to 011 358 3192 / 3164. It then takes up to 72 hours to be reconnected. You can follow the progress of your reconnection by calling Joburg Connect and choosing the option for Account and Billing enquiries, and quoting your payment reference number.

Grass has grown very high on a vacant stand in my street and is a potential hiding spot for criminals. Who can I call to have the grass cut?

This is the responsibility of City Parks. Please call Joburg Connect and choose the option for City Parks to report it.

What's the difference between a street address and a stand number?

Street addresses are allocated sequentially along a street and are used for directions, deliveries, Council services, etc. The street address includes the street number, the street name, the suburb, and a postal code. It’ll also include unit numbers and complex names, where applicable. A stand number or an erf number is the legal property description as it appears on the title deed of a stand. These numbers are not necessarily in sequence, as new stand numbers are allocated to new subdivisions or consolidations. The legal property description includes the stand number and the township name.

There are a large number of rats in my garden and I need to get rid of them. Who do I call?

You can call in a private pest extermination service, or you can ask the City to remove them for you, for which there is a charge. Call Joburg Connect and choose the option for all other City enquiries to book this service.

Where's my nearest Customer Service Centre?

Either call Joburg Connect or go to www.joburg.org.za, click on Residents and then Map of regions to find out where your nearest Customer Service Centre is located.

My neighbours are too noisy. Who can I report this to?

You can contact your local police station, or call the Joburg Connect and choose the option for all other City enquiries.

How do I request a copy of my tenant's statement?

Request a copy of the statement in writing and take it to your nearest Customer Service Centre to action.

There's a vacant area close to my home that people use to dump rubbish. How can I report this?

Dumping of waste in restricted areas is illegal and the City works hard to ensure these areas are cleaned and the dumping stopped. Please report illegal dumping to Joburg Connect and choose the option for all other City enquiries.