How do you calculate the charge for my monthly water consumption?

Businesses are charged a flat rate applied to the number of kiloliters consumed. Residential properties are subject to a sliding scale applied to the volume of water consumed, which determines the amount due.

If I'm unable to settle the outstanding balance on my water account, can I make an arrangement to settle it over time?

For all accounts starting with 44, you can make an arrangement to settle the arrears amount over a mutually agreed period by visiting Joburg Water at 17 Harrison Street, Marshalltown, Johannesburg. For all water accounts not starting with 44, go to the City’s Customer Service Centre at Thuso House, 61 Jorissen Street, Braamfontein, to make an arrangement.

Can I have a prepaid water meter installed?

Only residents of Soweto, Cosmo City and Lehae can currently apply for a prepaid water meter. If you're in any of these areas, a door-to-door campaign will be conducted in which a representative from Joburg Water will request that the household account holder sign a level of service agreement. You'll need to provide a copy of your ID and account statement for the agreement. If no one has visited you yet, please go to Johannesburg Water at 1 Caledula Drive, Klipspruit West to schedule a time for the representative to meet with you.

Who qualifies for free water each month?

Only customers registered on the Municipal Services Subsidy (MSS) can qualify to receive the 10 000 free litres of water and sanitation per month. To register, please go to your nearest Customer Service Centre and request an application form. All other customers who have prepaid water meters will receive an additional 4 000 litres of emergency water per annum.

Can I receive my statement via email?

If your account statement doesn't begin with 44 you can have your statement emailed to you. Simply go to www.joburg.org.za, click on Account by email and follow the prompts to register. If your account does begin with 44, unfortunately you cannot currently have your account emailed to you.

I'm moving house and want to finalise my water account - how do I do this?

To close your water account and request your deposit be refunded, you must complete a Cancellation of Consumer Agreement form, with either the City or Joburg Water, depending on whom your account is with. If you’re a Joburg Water customer (accounts starting with 44), you can go to Joburg Water at 17 Harrison Street, Marshalltown, Johannesburg, or any Customer Service Centre. If you’re a City of Johannesburg customer (account not starting with 44), you can go to the Customer Service Centre at Thuso House, 61 Jorissen Street, Braamfontein, or any Customer Service Centre.

I've just bought a property. Must I have my own water account with Joburg Water, or can I inherit the previous owner's account?
Each customer must have their own water account. You can't inherit an existing water account from a previous owner or tenant of a property. To create a new water account, go to Joburg Water at 17 Harrison Street, Marshalltown, Johannesburg. Alternatively, go to the City's Customer Service Centre at Thuso House, 61 Jorissen Street, Braamfontein and ask to open a new account.