My rubbish bin has been damaged and needs to be replaced; how do I organise this?

For damaged bins to be replaced, please call Joburg Connect. However, a damaged bin will only be replaced free of charge if it was damaged during collection of refuse. If it was damaged in any other way, such as by hot ash, it’ll be your responsibility to pay for the replacement.

My rubbish hasn’t been collected; how can I report this?

Please call Joburg Connect to log a complaint. The complaint will then be transferred to the relevant depot for the refuse to be collected.

My bin was stolen! Can you replace it for me?

To organise for a stolen bin to be replaced, please call Joburg Connect with your municipal account number and an Affidavit or case number from the police, reporting the theft. Thereafter please fax all these details to 011 712 5322.

I need permanent rubbish containers to be placed at my business; who do I call to organise this?

Call Joburg Connect to log a request, and a sales consultant will contact you and verify the type of container needed. You’ll then sign a contract and the depot will deliver your container.

I need a new / additional rubbish bin. How do I apply for this?

For a new / additional 240 litre bin to be delivered to your property, please call Joburg Connect with your municipal account number. All requests for such bins will be escalated to the relevant depot for your specific area. Once the depot receives the instruction, your bin will be delivered.

The cost of your new bin will be added to your next refuse account.