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Frequent questions
Reporting service problems
WHO do I contact to report a problem with a municipal service? It's best to contact the council departments by phone.
Where is it?
Where are the municipal offices?
Where are the regional people's centres?
Where can I find the closest public hospital?
Where can I find a local community clinic?
Where can I find the closest private hospital?
Where can I find my closest library?
Where do I find the fresh produce market?
Where are the garden refuse sites?
Where do I find sport facilities?
Accounts queries
THE city accounts have all recently been centralised. You can phone a general inquiries number at 375-5555 to query any kind of city account.
What are the new tariffs for city services?
Visit our tariffs page
Where can I pay water and lights or rates bills?
I don't want to queue. Is there a quicker way?
How do I pay my accounts electronically?
What do the various codes and items on my account mean?
How do I read my electricity and water meter?
My electricity bill was the same for months, then suddenly it went up?
I work all day and keep my property locked. Inspectors can't gain access
What happens if I fail to pay?
How do I settle an overdue account after the service has been cut off?
I have just bought a property. The previous occupant has run up huge
water and electricity bills. The city refuses to reconnect me until the
bills are paid?
How do I reclaim a deposit after selling a property?
Visit our account payments page
What is the basic municipal services subsidy policy?
How will the policy benefit Johannesburg residents?
How do I apply for the subsidy?
Visit our subsidies page
New connections
IF you're building a new home, office block or factory, or if you're moving into existing premises, you'll need to know how to apply for electricity, water and perhaps even gas connections. Here's how to do it.
City services
Property :
How do I buy and/or sell
property?
Housing:
What housing facilities does the city offer?
Roads:
Who looks after Johannesburg's roads?
Who is responsible for the pavement outside my property?
Waste disposal:
Who is responsible for the City's waste management?
Water :
Who runs the City's water supply?
Electricity:
Who runs the electricity supplies for Jo'burg?
Hiring of Council facilities:
How can I hire or use an council hall?
Rates and valuations:
How the system works?
Transport
 Traffic:
Where do I pay my traffic ticket?
How does camera trapping work?
What do I do if my car is impounded?
When will I be held in contempt of court?
How do I contest my fine?
What forms of payment are acceptable?
To whom do I report out of order traffic lights?
Where do I go to get a driver's licence?
Where do I go to get a vehicle licence?
Metrobus :
What do bus tickets costs and what ticket options exist?
How do I hire a bus to carry passengers to a private function?
Taxi tips
Building plans
Development planning:
Who has to submit building plans?
Why do I have to submit building plans for approval?
How do I go about submitting building plans for approval?
Where can I get an application form?
How do I submit the plan?
How much does it cost to submit an application?
Whom do I contact to get building plans approved?
What are the "standard colours" that must be used on the plans that are submitted for approval?
What drawings must be submitted with a building plan application?
What scales are stipulated for the drawings that are to be submitted for approval?
What are the compulsory building site inspections?
Where can I find a copy of the National Building Regulations?
What is an Occupancy Certificate?
My building plan has been approved - can I start building straight away?
My neighbour has submitted plans to extend his house and there are windows that overlook my property, can I stop him from building?
How do I contact the building inspectors in my area?
Do I need permission to erect advertising billboards?
Zoning regulations:
What sort of zoning regulations apply to a property?
Can one apply to have zoning regulations changed?
Can one appeal against a council decision regarding zoning regulations?
Licences
Business Licences:
Do I need a licence to open a business in Johannesburg?
Which businesses require a licence?
How do I get a licence?
What procedures does the City follow?
Liquor Licences:
Who is responsible for issuing liquor licences?
Crime prevention
WHAT Johannesburg is doing about crime?
Anti-crime tips
Metro police
What are Community Policing Forums?
Councillors
Who is my councillor?
Public participation
How to make a complaint or petition to your councillor
Am I entitled to request information from the city?
Tenders
What is the procedure for City of Johannesburg tenders?
Who do I contact about tenders?
Is there a fee for tenders?
Visit our tenders page
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