THE City offers a single point of contact to streamline its service to you – by doing so it keeps track of all incoming requests, comments, suggestions or complaints.

Calls are logged and you and the City can keep track of the progress of any issue.

All queries should be channelled through the call centre, Joburg Connect, which can be contacted 24 hours, seven days a week, on 011 375 5555.

It is equipped to record all calls. For each query, you will get a reference number. Keep this number so that you can follow up your query.

By phoning Joburg Connect, you can:

• Check your account balance;
• Request a statement;
• Confirm your change of address;
• Confirm a change of contact details such as telephone and cellphone numbers;
• Phone in meter readings;
• Enquire about payment-related queries; and
• Enquire about deposit information.

Log your query
Once you have dialled 011 375 5555, a voice recording guides you to the appropriate option:

There are a range of these:

• Account and billing enquiries: select option 1 – please remember to have your account number handy;
• City Power: select option 2;
• Joburg Water: select option 3;
• Pikitup: select option 4;
• Johannesburg Roads Agency: select option 5;
• Metrobus: select option 6;
• Enquiries relating to the rates policy and valuation roll: select option 7; and
• For all other City enquiries: select option 0.

For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query.

It is also possible to fax your query to 011 358 3408 / 09 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it