The entrance to the Thuso House Customer Service Centre

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F you have changed or are changing your postal address or any of your other contact details, please remember to let us know immediately.

For your convenience you can update us via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or via fax on 011 381 9377 or visit your nearest Customer Service Centre and fill in the Update/New Contact Information form provided.

Alternatively, post your address changes to:

Updated address details
Revenue and Customer Relations Management Department
Revenue Management Directorate
Billing, Invoicing and Distribution
PO Box 5000
Johannesburg
2000

Provide us with your postal address, email address and phone numbers and include your identity number and account number with the change of address notification. Please include details of your next of kin in case of emergencies.

Sectional Title Owners:

• Everything you need to know about managing your municipal account. Click here to access the Sectional Title Brochure. [pdf: 1.3Mb]
• Click here to read the Rates press releases and the Rates Policy
• Frequently Asked questions on Sectional Title Property
• Press release: City appeals to sectional title property owners to confirm their details
• We need your information - click here to complete the online form