ALWAYS check your statement to see if the details on it are correct.

General information
The top of the statement relates to general information on the property being charged for rates and taxes. This includes the stand number, the township, the property’s municipal valuation, and your deposit.

This is followed by the nine-digit account number.

Amounts to be paid
The area immediately below the account number indicates your previous balance, less payments received by the City and the subtotal of these two amounts. The City rounds up figures for ease of use.

The charges for the current month follow, with any instalments which have to be paid off over time. This information is indicated in the instalment plan in the same block.

The total amount due is highlighted at the bottom of the first page of the statement in a highlighted block. This is the amount you have to pay to ensure that your electricity and water services are not cut. Below the total, is the due date - this is the cut off date the City sets for payments each month.

Remember that paying through a third party such as the internet, an ATM or at an EasyPay point, takes up to five days to clear, so you need to pay before the due date indicated on the statement.

Full details of your water and electricity consumption, together with your refuse and rates charges, are indicated on the back of your statement.

Messages on statements
The City uses the bottom section of your statement to communicate various messages to you and to convey important consumer information. Make sure you read these messages to keep up-to-date with all aspects of your account and the City's billing system.

Remittance advice
The remittance advice shows the amount payable and the due date again.

Payment options are also indicated, as well as the City’s bank account details.