A guide to understanding your account

ALWAYS check your statement to see if the details on it are correct. See the January 2008 newsletter for an example.

Included in the statement is your name, postal address, the date of the statement, the physical address of the property, including the suburb or township, the stand number and size, number of dwellings and the municipal valuation.

The first page of the account is a summary of the total amounts payable, the opening balances and a record of the payments. It also reflects the next reading date.

The second page gives a detailed breakdown of the total amounts payable: itemising consumption and adjustments for electricity, water and sanitation, refuse collection and assessment rates.