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Statements via email
To receive your statements via email, you need to register with the City's e-Services website via the e-Services link on the City of Johannesburg's homepage.
You will be asked to enter certain personal information and to choose a username and password. Then you can log on using your username and password.
Follow the Account by email links.
You need to keep us informed of any changes in your details:
- Change of physical address;
- Change of postal address;
- Change of telephone numbers - home, work, cell;
- Next of kin; and
- Change of email address.
You can notify us of any changes by updating your information on the e-Services system or sending an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or fax us on 011 381 9377.
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ANYONE owning a property or receiving a service from the City - be it electricity, water or waste collection - gets a monthly account from the City of Johannesburg.
Most customers receive their accounts through the post, with more than 170 000 customers getting their statements via email in addition to the posted account.
Understanding your statement
Change of information
Not receiving a statement
Consolidating statements
Credit control queries
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