OFFICIAL WEBSITE OF THE CITY OF JOHANNESBURG     February 08 2016
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PAIA, 2000 (Act 2 of 2000)

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GENERAL QUERIES 
0860-JOBURG
0860 562 874


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011 375 5911
10177 


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THE City of Johannesburg is dedicated to serving all its customers with the utmost integrity and professionalism. Through the Revenue Customer Services Centre, the City is responsible for collecting the revenues vital to the smooth functioning of Johannesburg as a world-class African city. Every month the City sends out over a million accounts to all of its residents, charging for electricity and water supplies, for waste collection, and for property taxes, more commonly known as rates.

Recently, the City launched Project Phakama aimed at streamlining and improving revenue collection. The project also aimed to ensure that customers receive accurate billings for rates and services, and also improve the quality of customer service.

Latest Announcement

From 1 December 2015, customers will be billed on their municipal statement per region, through the City's regionalization of billing project. The impact of this exercise to customers is expected to only be noticed in January 2016 statements. Here are the the Frequently Asked Questions (FAQ)


 

FAQ for the Billing Regionalisation Project
All you need to know about the City's regionalisation of billing and how it will affect you. Read More

FAQ for Credit Control
All you need to know about the City’s credit control and debt collection measures on all customer accounts. Read more

  1. City Power AMRT domestic meter reading [1Mb]
  2. City Power global meter reading [1Mb]
  3. Johannesburg Water meter reading [1Mb]
Joburg customers should check when their meters will be read and when they will be billed. For those submitting their own reading please make sure it is ONE week before the billing date.
Download reading schedule here. [1Mb]

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Quick links:

Refunds application process [PDF]

Revenue and Customer Relations Management

Rates and taxes

Accounts
 

 

 


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Revenue Customer Services Centre

The City's Revenue Customer Services Centre is based in Thuso House, within walking distance of the Metropolitan Centre, to the west of the Johannesburg Civic Theatre.

This is the also City's central payment point.

Address:
Thuso House Customer Service Centre
61 Jorissen Street
Braamfontein

For all billing queries, call Joburg Connect on 0860 562 874 or 0860-JOBURG, or fax your query to 011 358 3408/09, or email your query to This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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