Revenue and Customer Relations Management Department

The department is based in Thuso House, within walking distance of the Metropolitan Centre, to the west of the Johannesburg Civic Theatre.

This is the also City's central payment point.

Address:

Thuso House Customer Service Centre
61 Jorissen Street
Braamfontein

Hours:

Monday to Friday
7.30am - 4pm

Regional Customer Service Centres

There are also a number of Customer Service Centres across the city where you can pay accounts and lodge any query relating to the City or any of its services.

You can do the following at any Customer Service Centre:

• Accounts payments
• Accounts enquiries
• Apply for special cases
• Credit control arrangements
• Customer education on understanding statements
• Full and final settlement of accounts
• Lodge a customer query
• Lodge a credit control query
• Meter investigation requests
• Obtain information on accounts
• Reconnection request of services after cut-off
• Refund request
• Remissions on accounts for senior citizens
• Termination of services by owners
• Update personal information