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Vision, mission and key objectives
Vision
Johannesburg Water's vision is to become the leading water utility in South Africa.
Mission
To provide all of Joburg's people with access to a quality water and sanitation services. To achieve this Johannesburg Water will:
- Deliver a sustainable, affordable and cost effective service;
- Upgrade services in low income areas;
- Create a customer-focused culture;
- Build capacity through the development of our employees with emphasis on those who were previously disadvantaged; and
- Improve protection of the environment
Objectives
Johannesburg Water's key objectives are:
- To deal with water and sanitation backlogs in informal settlements;
- To update the Water Services Development Plan; and
- To review the metering policy and unaccounted-for water and energy.
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