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Revenue and Customer Relations Management |
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Business plans
JOHANNESBURG aims to be a city able to finance affordable and equitable delivery and development, and that maintains financial stability and sustainability through prudent expenditure, sound financial systems and a range of revenue and funding sources.
The R&CRM department is responsible for ensuring all revenue streams are fully optimised. While striving to operate effectively and efficiently, the department simultaneously endeavours to provide a helpful, friendly and professional service to all its customers.
It is important to the department to develop a city-wide system of integrated customer relations management, while building and continuously improving the systems to determine and regularly update the revenue base.
To meet these aims, a number of long-term objectives and short-term programmes have been put in place.
Strategic objectives
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By 2011
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By 2009/2010
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Empowered customers enjoying the highest standards of customer care and responsiveness.
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Enhanced revenue and customer management processes with credible, accurate and comprehensive data.
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An effective and efficient Customer Relations Management strategy for the City.
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A city with stable and growing revenue streams.
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Enhanced and optimised billing management and processing.
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Sustained excellence in financial management.
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Effective debt management.
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Key documents
Growth and Development Strategy
Integrated Development Plan
Departmental business plans
By-laws and policy documents
Legislative Acts
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