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Revenue and Customer Relations Management Print E-mail

 

Customer service in action

Business plans

JOHANNESBURG aims to be a city able to finance affordable and equitable delivery and development, and that maintains financial stability and sustainability through prudent expenditure, sound financial systems and a range of revenue and funding sources.

The R&CRM department is responsible for ensuring all revenue streams are fully optimised. While striving to operate effectively and efficiently, the department simultaneously endeavours to provide a helpful, friendly and professional service to all its customers.

It is important to the department to develop a city-wide system of integrated customer relations management, while building and continuously improving the systems to determine and regularly update the revenue base.

To meet these aims, a number of long-term objectives and short-term programmes have been put in place.

Strategic objectives

By 2011

By 2009/2010

Empowered customers enjoying the highest standards of customer care and responsiveness.

Enhanced revenue and customer management processes with credible, accurate and comprehensive data.

 

An effective and efficient Customer Relations Management strategy for the City.

A city with stable and growing revenue streams.

Enhanced and optimised billing management and processing.

Sustained excellence in financial management.

Effective debt management.

Key documents

Growth and Development Strategy
Integrated Development Plan

Departmental business plans

By-laws and policy documents

Legislative Acts

 

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