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Survey puts Joburg at the top
22 October 2009

Providing water to Johannesburg

The Empowerdex Service Delivery Index 2009 gives Johannesburg the highest score in the country for delivery of essential services.

JOHANNESBURG continues to excel in providing quality services to its residents, an independent survey has found.

The provision of electriciy is a key service
The provision of electriciy is a key service
The Empowerdex Service Delivery Index 2009 ranks Johannesburg as one of the best municipalities in the country in terms of delivering good services to citizens. The study measures the performance of all 231 local municipalities, 46 district councils, six metropolitan municipalities and provinces on actual delivery.

Good scores were received in the delivery of water, sanitation and electricity, with Joburg getting more than 90 out of 100 in these categories.

The index also measures the improvements in service delivery over a period of time, comparing the results of the 2007 Community Survey with Census 2001.

Johannesburg, whose population grew by 15,7 percent during this period, is ranked second overall after Cape Town for services such as housing, water, electricity, waste removal and sanitation with a score of 70,8.

Responding to the results of the survey, Joburg's communications director, Gabu Tugwana, said the City was "pleased" with the findings.

"Of particular interest is the fact that Johannesburg scored the highest rating in three of the most essential areas of service delivery, namely water, sanitation and electricity for heating."

Three indices
The study looks at three indices: the status index, based on the current proportion of households that have access to a particular service; the improvement index, based on the percentage change of households with access to a particular service; and an overall score out of 100, with each service equally weighted at a maximum of 20 points.

Pikitup provides an essential service
Pikitup provides an essential service
The release of the survey results comes at a time when many municipalities are dogged by protests from residents clamouring for better, more effective service delivery. According to Empowerdex, the report provides an insight into whether these protests reflect genuine community concerns or "manipulation of information by community and political leaders for any particular reason".

"It [the report] highlights actual shortcomings in delivery which can then be addressed appropriately. It also provides a benchmark from which to assess the future performance of a new administration that has placed an emphasis on the need to strengthen public institutions and reinforce a culture of service delivery at all levels."

The study confirms the findings of the City's own annual customer satisfaction survey, which reflects a steady growth in satisfaction with service delivery between 2006 and 2009.

The 2009 customer satisfaction survey, which measures satisfaction levels in broad categories like core household services, community services and public safety, found that overall satisfaction levels among residents and businesses had consistently risen since 2007.

In addition, the City has won accolades from the department of provincial and local government for being the best metropolitan municipality in terms of performance. It has won the Vuna Award for two years in a row, in 2007 and 2008.

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