FAQ for Credit Control All you need to know about the City’s credit control and debt collection measures on all customer accounts. Read more City Power AMRT domestic meter reading [1Mb] City Power global meter reading [1Mb] Johannesburg Water meter reading [1Mb] Joburg customers should check when their meters will be read and when they will be billed. For those submitting their own reading please make sure it is ONE week before the billing date. Download reading schedule here. [1Mb]

THE City of Johannesburg is dedicated to serving all its customers with the utmost integrity and professionalism. Through the Department of Revenue and Customer Relations Management (R&CRM) the City is responsible for collecting the revenues vital to the smooth functioning of Johannesburg as a world-class African city. Every month the City sends out over a million accounts to all of its residents, charging for electricity and water supplies, for waste collection, and for property taxes, more commonly known as rates.

Recently, the City launched Project Phakama aimed at streamlining and improving revenue collection. The project also aimed to ensure that customers receive accurate billings for rates and services, and also improve the quality of customer service.
 

Refunds application process [PDF]

Revenue and Customer Relations Management

Rates and taxes

Accounts
 

May-June 2012 [PDF]
March 2012 [PDF]

November 2011 [PDF]

October 2011 [PDF]

September 2011 [PDF]
 

March 2011 [PDF]

February 2011 [PDF]

January 2011 [PDF]

December 2010 [PDF]
 

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