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City moves to solve billing issues Print E-mail
21 February 2011

Selected customer service centres will be open on Saturdays and Sundays during February and March to resolve billing issues as soon as possible, the City has said.

JOBURG has extended opening hours at some of its customer service centres as it works to resolve billing issues.

According to statement from the City, the centres will be open on Saturdays and Sundays from 8am to 12pm in February and March, to handle queries from the public.

“We understand that some of you are frustrated by current problems with billing and want you to know that we are working around the clock to sort out your queries,” read the statement.

This decision comes after residents across the municipality began receiving inflated water and electricity bills, following the introduction of a new billing system.

Centres with extended opening hours are:

  • Midrand Civic Centre – 300-15th Road, Midrand;
  • Sandton Civic Centre – 24 Fredman Drive, Sandton;
  • Randburg Rates Hall – corner Braam Fischer Drive and Jan Smuts Avenue, Ferndale;
  • Roodepoort Civic Centre – 100 Christiaan de Wet Road, Florida Park Extension 9;
  • Thuso House – 61 Jorissen Street, Braamfontein;
  • Eureka House – corner Marlborough Street and Rosettenville Road, Wemmerpan;
  • Lenasia Civic Centre – corner Rose Avenue and Eland Street, Lenasia Extension 2;
  • Ennerdale Extension 9 – corner Katz Road and Smit Street, Ennerdale; and
  • Eldorado Customer Service Centre – 4046 Link Crescent Avenue Extension 5, Eldorado Park.

For more information, call Joburg Connect, the 24-hour help line, on 011 375 5555.

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