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22-08-2013: BREACH OF OUR IT SYSTEM
The City of Joburg has experienced an unfortunate breach of its IT system, which has been widely reported in the media.  The City would like to assure its residents that this is an isolated incident; the necessary legal and technical steps are being taken to prevent similar incidents in future.
 
At no stage has any of our residents’ personal information been compromised (banking details or ID numbers); this has been a priority for the City of Joburg to ensure safety and privacy of customer information.  The information that was accessed was not from the transactional engine of the billing system of the City of Joburg and the perpetrators were not able to transact on any of the information they have accessed.  
 
The City is busy with its own forensic investigation with its IT partner to assist the police with the criminal case that will be opened at as a result of this incident. Any such breach in future, aimed at stealing personal or municipal information, will also be regarded as a criminal matter. 
 
We are committed to keeping our residents informed about progress on the matter and the actions that have been taken as part of our investigation to ensure we deal with this matter effectively.  Criminal acts of this nature will not go unpunished.
 
If you require a copy of your account, customers are advised to visit any nearest Customer Service Centre or call the City’s Call Centre on:  
0860 Joburg or 0860 56 28 74.
 
Ends.
Issued by the City of Johannesburg
Gabu Tugwana
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