| Dealing with customers is core to the department, and it has a directorate dedicated to this function.
Click for Customer Information
Services offered in the seven regions include opening and closing of service accounts, self-service centres, payments, logging of service requests, and providing information on the City and its services.
The directorate runs the contact centres, including Joburg Connect and those for Joburg Water, City Power and other technical call centres; it is also responsible for the eServices functions.
Key accounts under the directorate include corporate accounts such as major financial institutions or multinationals ? clients who may have more than one account; City of Johannesburg Municipality staff accounts deal with staff account queries, staff arrangements, payments and other staff related issues; and government accounts include government schools, government hospitals and their account queries, staff arrangements, payments and other related issues.
Customer interface is also responsible for front office support, such as back-office support to front office staff in the regions.
This includes dealing with incoming correspondence in the form of post, email, faxes and hand delivered letters; and outbound communications which involve telephonic communication with customers relating to their queries and requests.
We also monitor our services to see if queries and requests are resolved within the agreed timeframes through our monitoring unit.
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