Share this article


Walk-In Centres Region B
 ​​
Customer Service Centres
The Customer Service Centre has been established to improve service delivery. Services provided cover customer care, housing, trade licences, and rates and taxes.

The centre is an essential line of communication between the community and the City's administration and acts as a gateway into the administration. Customer care is usually the first point of contact for visitors or callers. It handles general enquiries and complaints by telephone, e-mail, fax or face-to-face at the centre. Brochures on the City of Johannesburg, maps and business directories are available, as is information on services, schools, restaurants, hotels, non-governmental organisations and so forth.

Address
Services
Operating Hours
Randburg Customer Service Centre
cnr Bram Fischer Drive and Jan Smuts Avenue, Randburg

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut​-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

Opening times: 07h30 (Mondays, Tuesdays, Wednesdays and Fridays)

Every Thursdays opening times: 9h00-Reason training for staff

Closing times are  03h30 from Monday to Fridays

Every Saturday​

Opening times:07h30
Closing times:   12h30

Sundays and Public Holidays: Closed
Riverlea Customer Service Centre
Colorado Drive, Riverlea

Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

Monday - Friday
7.30am - 3:30

3rd Thursday of the month  
8:30 until 15:30

Claremont Customer Service Centre
100 Clement Street, Claremont

Payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, w
3rd Thursday of the month  - 8:30 until 15:30

Walk-In Centres Region B