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Customer Service Centre Address​Services OfferedHours

Thuso House Customer Service Centre
61 Jorissen Street
Braamfontein
(customer entrance is via Stiemens Street at the back of the building)

​Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

Monday  -  Friday 7:30  - 18:00
Every Saturday  - 7:30 until 12:00
1st Monday of the month  - 8:30 - 18:00

 

Metropolitan Civic Centre
158 Loveday Street
Braamfontein

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
Monday  -  Friday 7:30  - 15:30
1st Monday of the month  - 8:30 - 15:30

Eureka Customer Service Centre
cnr Glenroy and Pioneer roads
Pioneer Park

​Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
​Monday  -  Friday 7:30  - 15:30 
1st Monday of the month  - 8:30 - 15:30

South Hills Housing
cnr Lindley and Geneva streets
South Hills

​Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
​Monday  -  Friday 7:30  - 15:30
1st Monday of the month  - 8:30 - 15:30

Reuven Customer Service Centre
40 Heronmere  Road Booysens

​Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
​Monday  -  Friday 7:30  - 15:30
1st Monday of the month  - 8:30 - 15:30

CJ Cronje Building
80 Loveday Street JHB
 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

Monday – Friday 7:30 – 15:30
1st Monday of the month - 8:30 - 15:30