Walk-In Centres The region has established three Walk-In Centres to improve service delivery.
They have been set up specifically to encourage the public to report or query any council-related matter. These centres serve as a link between the communities and the City's administration. A network of people and information enables the Walk-In Centres to offer a seamless environment for the customer. They provide the following services: Easy access to business information, council information and services;
Log, direct and monitor service requests relating to water, electricity, refuse, roads, park agencies and regional functions;
Provide special information and support services; and
Provide provincial government information. The Eureka House Walk-In Centre offers a number of additional services, namely: Maintain regional online content - intranet, web content and so forth; Pay point facilities for council services and traffic offences; and Renewal of vehicle licences. |
| Address | Services | Operating Hours |
Eureka Customer Service Centre
cnr Glenroy and Pioneer roads
Pioneer Park | Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday - Friday 7:30 - 15:30
1st Monday of the month - 8:30 - 15:30 |
Thuso House Customer Service Centre
61 Jorissen Street
Braamfontein
(customer entrance is via Stiemens Street at the back of the building) | Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday - Friday 7:30 - 18:00
Every Saturday - 7:30 until 12:00
1st Monday of the month - 8:30 - 18:00
|
Metropolitan Civic Centre
158 Loveday Street
Braamfontein | Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday - Friday 7:30 - 15:30
1st Monday of the month - 8:30 - 15:30
|
South Hills Housing
cnr Lindley and Geneva streets
South Hills | Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday - Friday 7:30 - 15:30
1st Monday of the month - 8:30 - 15:30 |
Reuven Customer Service Centre
40 Heronmere Road Booysens | Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday - Friday 7:30 - 15:30
1st Monday of the month - 8:30 - 15:30 |
CJ Cronje Building
80 Loveday Street JHB
| Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request for services after the cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer | Monday – Friday 7:30 – 15:30
1st Monday of the month - 8:30 - 15:30
|
3 Sonneblom Street, Vrededor p
| Accounts payments Accounts enquiries Apply for special cases Credit control arrangements Customer education on understanding statements Full and final settlement of accounts Lodge a customer query Lodge a credit control query Meter investigation requests Obtain information on accounts Reconnection request for services after the cut- off
Refund request Remissions on accounts for senior citizens Termination of services by owners
| Monday - Friday 7.30am - 3:30
3rd Thursday of the month 8:30 until 15:30
|
