When you or anybody near you:- Suffers serious burns or injuries;
- Has eaten or drunk something poisonous or is poisoned by gas;
- Witnesses or is involved in a road accident;
- Is involved in a drowning incident;
- Is in emergency childbirth;
- Suffers a serious medical condition, like a heart attack, asthma or other; or
- Sudden collapse.
When you witness, or are aware of;
- Serious crimes such as car hijacking, armed robbery, theft or murder;
- Sexual and physical abuse of children and women, a fire, flood or explosion in a building or vehicle that could endanger lives; or
- The effects of a natural disaster, like fire, floods or a storm.
What should I do in an emergency? - Dial 011 375 5911;
- Stay calm, speak clearly and stay on the line until the operator tells you to replace the receiver;
- Tell the operator where to find the person or people needing care, who is hurt, sick or in danger and briefly explain what happened; and
- Give the exact location of the emergency and point out any landmarks to help the emergency services locate the scene.
What should you do when you witness a crime or serious accident? Phone 011 375 5911 and report what you have seen. The operator will tell you if you should do anything more, such as apply first aid, and when.
What should you do while you are waiting for help? - Don't move an injured person unless they are in danger;
- Keep those who are injured warm and comfortable;
- Calm children down by talking gently to them;
- Stay calm and get other unharmed people to help keep the victims safe; and
- Make it easy for emergency services to spot and reach you.
What happens if I dial the number by mistake or as a joke? - The number is only to be called in an emergency or in a life-threatening situation.
- If you dial the number by accident, tell the operator immediately.
- Hoax or prank telephone calls just clog the system and could prevent the call agent from attending to a real emergency.
- Hoax or prank calls will lead to the prosecution of the person who made the call, as per Icasa legislation.
Why only one number for customer service? - By putting in place a state-of-the-art customer care call centre, the City of Johannesburg has created a primary point of contact for all its citizens.
- Now one number, 0860 562 874, enables residents to access immediately all services rendered by the City of Johannesburg wherever they are in the City, 24 hours a day, seven days a week.
Which services can be accessed through 0860 562 874?
Public services: - Health facilities and child care;
- City libraries and maintenance of parks, cemeteries and crematoria;
- Fresh Produce, Fish and Flower Market, a platform for farmers and small holdings to sell produce; and
- Sport and recreation centres responsible for facilities such as swimming pools and council halls.
Household services:
- City Power - for all electricity services such as street light outages, power failures, billing and account queries;
- Egoli Gas - for gas supply and maintenance;
- Johannesburg Water - for maintenance of water supplies, meters, billing and account queries;
- Pikitup - for waste management such as refuse removal and public and private dumping sites and free bins and bags for disadvantaged communities;
- Propcom - for the management and leasing of council property;
- Transport - for Metro Bus services for bus routes, timetables and tickets;
- Road Agency - for road, pavement and robot maintenance;
- Culture and recreation - Civic Theatre for theatrical productions, costume and electronic prop hire and all that caters to all sections of the population of Gauteng conference facilities, museums and art galleries;
- Johannesburg Zoo - for educational and nocturnal tours, providing good, wholesome family entertainment for the citizens of Gauteng;
- Johannesburg Development Agency - economic development and job creation;
- Corporate services - property evaluation for private sector and outside institutions;
- Legal services - information on the Access to Information Act;
- Directorate of finance - rates and taxes and rebates for senior citizens;
- Procurement - contracts between the City of Johannesburg and council entities and suppliers;
- Traffic fines, accident claims and lawsuits resulting from council services;
- Corporate services - for administrative support (council decisions and related documents);
- Planning services - for environmental and town planning, property information and building plan approvals and regulations;
- Johannesburg Tourism Company; and
- Johannesburg Social Housing Company.
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