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Customer Service Centre address
Services Offered

Hours
Dobsonville Customer Service Centre

2332 Luthuli Street

(next to Kopanong Hall)

Dobsonville 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday - Friday

7.30am - 16:00

and

All Pay points close at 22:00 daily 

Jabulani Civic Centre

1 Koma Road

Jabulani 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday - Friday

7.30am - 16:00

and

Last Saturday of every month: 7:30 am - 12:00 

All pay points close at 22:00 daily



Tladi Customer Service Centre

2071 Matshunyana Street

Tladi 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily 

Zola Customer Service Centre

3700 Masizakhe Street

Zola 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
Monday - Friday 7:30 - 16:00

All pay points close at 22:00 daily



Moroka / Jabavu Customer Service Centre

1235 Mlangei Street Jabavu/Moroka



Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00 
 
 
All pay points close at 22:00 daily 

Senaoane Customer Service Centre

448 Mabalane Street Senaoane 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily 

Chiawelo Customer Service Centre

989 Tshabuse Street

Chiawelo 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
 
All pay points close at 22:00 daily 

Protea North Customer Service Centre

299/49 Kunene Street Protea North 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer
Monday  -  Friday 7:30  - 16:00
 
All pay points close at 22:00 

Orlando East Customer Service Centre

1425 Sofasonke Street

Orlando East 


Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily 

Diepkloof Admin Offices

1729 Talani Street

Zone 1

Diepkloof 


Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily
  

Meadowlands 47 Customer Service Centre

293 Portion 7

Hekpoort Circle

Meadowlands

Zone 2




Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily
  

Orlando West Customer Service Centre

8299 Pela Street

Zola 


Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
All pay points close at 22:00 daily 

Pimville Customer Service Centre

2943/50 Modjadji Street

Pimville Zone 2 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer ​​​
Monday  -  Friday 7:30  - 16:00
 
 
All pay points close at 22:00 daily
  

Mofolo Customer Service Centre

666 Roodepoort Road

Zondi



Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 16:00
 
All pay points close at 22:00 daily