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​​Region F Customer Service Centers​
Customer Service Centre address 

Services Offered 
Hours 
Thuso House Customer Service Centre

61 Jorissen Street

Braamfontein

(customer entrance is via Stiemens Street at the back of the building) 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 18:00

 
Every Saturday  - 7:30 until 12:00 
 
1st Monday of the month  - 8:30 - 18:00  

Metropolitan Civic Centre

158 Loveday Street

Braamfontein 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

  

Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30
  

Eureka Customer Service Centre

cnr Glenroy and Pioneer roads

Pioneer Park 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 

Monday  -  Friday 7:30  - 15:30 
 
1st Monday of the month  - 8:30 - 15:30 

South Hills Housing

cnr Lindley and Geneva streets

South Hills 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30 

Reuven Customer Service Centre

40 Heronmere  Road Booysens 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer



Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30 

CJ Cronje Building
80 Loveday Street JHB 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer 
Monday – Friday 7:30 – 15:30
1st Monday