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2008-03-05: Data Quality Management programme to improve meter reading, billing & customer service

The City is embarking on a two year Data Quality Management Project to improve meter reading, billing and customer service in the South of Johannesburg.

Areas included in this phase stretch from Johannesburg Central to Ennerdale.

Imvusa and Owethu are the appointed contractors tasked with obtaining and confirming information on customer details, services supplied, accuracy of meter readings and other relevant data.

These contractors can be asked to identify themselves by supplying a letter of authorisation and an identity card.

Customers are requested to support this initiative by fully cooperating with inspectors. Residents must under no circumstances make payments to inspectors, as the objective of this initiative is not to collect outstanding rates and service fees but information.

For any enquiries regarding the Data Quality Management Programme, please contact our call centre at Joburg Connect at (011) 375 5555.