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2008-08-28: City appeals to sectional title property owners to confirm their details

THE City's Rates & Taxes Directorate says it has gathered only one third of the city's total number of Sectional Title property addresses and, as a result, many Sectional Title property owners have not received their rates account for July 2008.

The City implemented the Municipal Property Rates Act from 1 July 2008. The Act requires each Sectional Title property owner to be individually billed for property rates.


The rates account sent to individual owners includes rates and refuse collection charges (since charges for rates and refuse collection are both based on the value of a particular property).

There are about 156 000 Sectional Title properties in the City and, despite our best efforts, we have managed to gather only about 50 000 addresses for Sectional Title property owners so far.

In the interim, the account is being billed and is sent to the Managing Agent or the Body Corporate. This is not a satisfactory arrangement. It remains necessary for the owner of a Sectional Title unit to advise the Council of his or her personal postal address.

Complete postal addresses are essential since the Post Office has to be supplied with deliverable postal addresses.
Update your name as owner. 

To complicate matters further, many owners have sold their sectional title properties in the period from the date the data was gathered for the Valuation Roll and when the data was actually incorporated into the City's billing system.

So in many cases, an account may have been issued but the name in which it was issued is now incorrect. .In order to have your name corrected please contact the City to update your details and postal address.   Please inform the Rates and Taxes Department in writing.  E-Mail us with your relevant property information at:   
ratespolicy@joburg.org.zaThis e-mail address is being protected from spambots. You need JavaScript enabled to view it   (refer to your Title Deed document and inform us of your property registration date, stand number, Township Name and other relevant property information).

Sectional Title property owners who have not yet received an account should contact the City (complete this online form) or contact Joburg Connect at (011) 375 5555 or email joburgconnect@joburg.org.zaThis e-mail address is being protected from spambots. You need JavaScript enabled to view it   and register a query indicating you have not yet received your account. "The call centre agent will need an ID number, a name, your unit number and the name of your complex to look up your new rates account number," she says. "With the number, an owner will be able to make payment by internet or by at any Easypay outlet, the SA Post Office, or in cash at any of the City's Customer Service Centres."

 

CONCLUSION:  In order for the City to be able to send monthly statements, we need a current postal address and contact details. So if you have moved or changed your postal address please notify us timorously in writing.  Click here to complete the online address form (the address form is in electronic format) or you can send it to us by e-mail to statements@joburg.org.zaThis e-mail address is being protected from spambots. You need JavaScript enabled to view it   or fax us at 011 381 9377.

   

DID YOU KNOW?
There are some 156 000 sectional title owners in the city. These are all now considered to be residential properties. This means that each owner is being billed personally and no longer via their Body Corporate or Managing Agent. For the system to work, the City must have the correct postal addresses for each individual owner. It has only some 50 000