The City of Joburg has upgraded the Marlboro licensing centre in a bid to improve the quality of service provision, reduce long queues and combat corruption.
The technologically equipped centre was opened by the Member of the Mayoral Committee (MMC) for Public Safety, Michael Sun on Thursday, 18 April.
The centre had been closed down for upgrades since 2018 in order to improve services, reduce queues and simplify licensing processes.
“The aim was to revamp, improve and upgrade the centre by making it more responsive to deliver quality and sustainable services for corporate clients, residents, people with disabilities and the aged,” said Sun.
The MMC said that a significant benefit of the implementation of modern technology at licensing centres was that it’ll help clamp down on corruption. “We will clamp down on corruption through the cashless payment system and the constant CCTV monitoring of operations,” he said.
A three year turnaround strategy of the licensing directorate was implemented in 2017 in an effort to improve operational performance. The strategy includes the decentralisation and automation of services at all licensing centres across the City.
It’s hoped this will lead to better revenue collection, more efficient administration, paperless systems, more security of information and convenience. “It is crucial that residents of Johannesburg are exposed to a professional public service and that public servants serve with pride, especially at our licensing centres,” Sun said at the centre’s opening.
The Marlboro Licensing Centre will now serve as a benchmark for smart innovation at all centres in Joburg. Plans are afoot for renovations of City-operated licensing centres in the next financial year. “Ultimately, we want to provide a licensing environment that is free from corruption and delivers world class services to our clients,” he said.
In addition, 25 learners from KwaBhekilanga Secondary School in Alexandra were sponsored to write their learners tests as part of the centre’s official reopening. “The upgraded Centre is now indeed more customer and business friendly,” said MMC Sun.