Finance MMC, Cllr Jolidee Matongo, says the City's Customer Service Centres are struggling to keep their doors open during the Covid-19 national lockdown.

Cllr Matongo made the assessment during a recent oversight visit to the Joburg Call Centre in the inner city and the Roodepoort, Randburg and Braamfontein Customer Service Centres.
“My visit was prompted by repeated customer complaints about the efficiency of the centres," says the MMC.

The City's centres were initially reopened with 30 percent staff capacity being rotated a shift in a bid to revive the revenue-collection business. They have since increased staff capacity to 50 percent.

Although staff has been fully equipped with personal protective equipment (PPE) and facilities are regularly cleaned and sanitised, Cllr Matongo says the centres have had to temporarily close several times.

This is done as a safety precaution each time someone tested positive – resulting in service interruptions and an increased backlog of customer queries.

“I encourage residents who can access our services online to do so using either email to send queries, or our social media platforms to log technical calls, or even use arranged third parties such as retail outlets to pay municipal accounts," Cllr Matongo explains.

He says those unable to pay for municipal services may contact the City's Credit Control Department to make alternative arrangements by sending an email to creditcontrol@joburg.org.za.

The following are email addresses for Regions A, B, C, D, E, F and G with their corresponding Customer Service Centres. 

Municipal account holders can also register on the City's website to access various municipal services that include receiving their municipal statements online using the link: https://eservices.joburg.org.za/​​