​Joburg has established revenue-related email addresses in customer service centres across all quadrants of the municipality to enable residents to log queries easily during and after the Covid-19 lockdown.

The regional emails are designed to reduce the influx of municipal accountholders with revenue-related queries at customer service centres, in order to enforce public health protocols regarding social distancing.
Some of the services on the regional-based emails include, among others, billing queries, meter investigation requests, pensioner rebates applications, as well as water and electricity-related concerns that include new connections, pre-paid and upgrades or downgrades.

The email platforms are an addition to the City's existing e-services platform on: https://eservices.joburg.org.za/ where residents can register to access municipal services online.

“The call centre lines and social media are other platforms that residents can use for queries or to log technical calls for assistance with, particularly, water and electricity supply," says the City's Finance directorate.

Residents are advised to use Joburg Water and City Power social media platforms or applications and websites: www.citypower.co.za and customer@jwater.co.za to log technical calls during the lockdown.

Emergency call centre lines remain open as these can be easily redirected to other spheres of government emergency centres.

“The City's new regional email addresses work better when residents in the allocated regions use the respective email addresses," the Finance directorate says.

These are the email addresses for Regions A, B, C, D, E, F and G with the corresponding customer service centres:​

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