Amid a move to gradually reopen revenue collection centres across the metro, Finance MMC Jolidee Matongo says residents without access to the internet or those who are not techno-savvy will not be left in the lurch.
Matongo, who inspected the Jabulani Customer Service Centre’s readiness to serve residents of Soweto on Friday, 22 May says a full basket of municipal services like meter readings, account adjustments and the resolution of queries will be offered here between Mondays and Saturdays.
“Services like rates clearance certificates, which were processed online throughout the lockdown are still available through the City’s e-Clearance platform, accessible to conveyancers,” Matongo explains.
He says those without access to the internet can visit the City’s revenue centres in person.
The Jabulani revenue centre, the largest collection point in Region D was cleared to reopen to the public last week after it was disinfected ahead of a move to lockdown level 3, which has fewer restrictions on movement.
Matongo is pleased with work done to ensure the revenue hub complies with public health regulations.
“Upon our visit to Jabulani we were pleased to find that they’ve put measures in place to ensure social distancing is always maintained throughout the entire facility,” says the MMC, adding that the centre is being prepared to be “fully functional with all its services offered to our residents”.
Municipalities across the country have been given the green light to resume revenue-generating services ahead of lockdown level 3 on Monday, 1 June.
Municipal account payments can still be made through either electronic fund transfers, automated teller machines or telephone banking as well as through third parties such as Easy Pay in various retail stores: Pick n Pay, Shoprite, Woolworths and the Post Office.
“We appeal to residents to work with the municipality and play their part by continuing to pay their municipal accounts,” he says.
