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The City of Johannesburg is introducing a virtual customer engagement platform to fast-track query resolution for those customers with long outstanding billing queries.
The pilot phase of this virtual customer engagement is kicking off in Region B and is set to commence on 1 August 2022 and will be offered from 17:00 – 20:00 for 1-5 August 2022.
This initiative is the City’s effort aimed at offering ratepayers a convenient customer service at the comfort of their preferred locations and with the extended times, it will be easier for our customers to engage at a time that suits them.
Customers will receive attention from our team of experts as they log onto Microsoft Teams, choose the specific link for the type of query that they have. Various query categories will be in place according to the type of service in dispute. i.e., account and billing queries, credit control assistance with repayment arrangements, property rates queries, water and electricity metering queries and indigent-related queries and registration (ESP), etc.
“The City of Johannesburg continues intensifying ways to improve customer experience while resolving all outstanding billing queries. We therefore invite customers to make use of this convenient initiative,” said Kgamanyane Maphologela, Director Customer Communications at Group Finance department of the City of Johannesburg.
The table below outlines logging details.
For more information on all customer service offerings, visit www.joburg.org.za or call 0860 562 874.
Issued by:
Kgamanyane Maphologela
Director: Communications and Stakeholder Engagement
Group Finance
Email: stanmapho@joburg.org.za
For interviews, please contact Nyaniso Jeku on 081 441 8118.
