Online meter reading facility are no longer available on this site.
Please contact our Call Centre 0860 562 874 or 0860-JOBURG to submit a telephone reading.
The online service has been disconnected from this site.
Your meter will normally be placed on the wall close to your front boundary line, in a meter box. If you cannot find the meter contact Joburg Connect on 0860 562 874 or 0860-JOBURG, option 2, for assistance.
Each meter has its own individual number, which will form part of the recording process.
Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.
Select the specific meter on your account and enter the reading.
We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.
Your reading will be accepted, but will be verified by our meter readers.
Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.
You can enter multiple readings during the month, we will keep a history of all the readings, but only the latest one at the time of billing will be used.
The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is the 1st, then your reading should be recorded on the 15th of the previous month.