This is an emergency call centre with a single contact number to assist the public in any life-threatening situation, like fire or if an ambulance or the metro police are needed.
Why call this number?
- It is a 24-hour emergency services call centre that only deals with calls about life-threatening situations.
- Call agents take all calls relating to life-threatening emergencies, log the calls and send the information through to a dispatcher in either the emergency management services department or the Johannesburg Metropolitan Police Department for the immediate dispatching of an emergency vehicle, like an ambulance, fire engine, rescue vehicle or metro police.
What happens when you call this number?
- A call agent, trained to deal with emergency situations, answers the call.
- The call agent inquires and captures the necessary patient or incident information and location. The agent is able to provide life-saving medical assistance over the telephone, if necessary.
- The captured patient or incident details are transferred electronically to the appropriate dispatch centre.
Emergency management service dispatch
- Dispatch is aware of the current position of all ambulances available and can dispatch them with maximum efficiency.
- Dispatchers convey details about the medical emergency, as well as the quickest route, to the paramedics by cellphone or radio so they are prepared.
- The same incident or patient information is available to all dispatchers simultaneously, making the service as efficient as possible.
Metro police dispatch
This unit dispatches the nearest available metro police vehicle to the scene.
Frequent Questions
What does Joburg Connect have to offer?
Emergency Connect: 011 375 5911
- 24-hour emergency services relating to all-life threatening situations, including ambulances, fire engines, metro police; and
- Appropriately qualified call agents assist customers in a caring and professional manner in life-threatening situations.
Care Connect: 0860 562 874
- 24-hour customer care relating to all services rendered by the City of Johannesburg;
- Automated answering system with the ability to switch through to manual attendants;
- More than 220 call agents and dispatchers, with 300 incoming lines, and the capacity to increase as demands grows;
- Qualified and trained call agents and dispatchers answer calls promptly;
- Call agents assist the public in a polite and helpful manner at all times;
- If Call agents are unable to resolve a problem immediately, a call reference number is issued, and the call will be referred to an appropriate council service provider, who in turn will phone the caller back with the correct information or a solution to the problem; and
- Residents can also fax their queries to 011 375 6555 or email joburgconnect@joburg.org.za
Why different numbers?
- Emergency Connect deals only with life-threatening situations. These call centre agents are specialists in the field of emergency care and will attend to callers and dispatch the necessary resources. The Emergency Connect number is dedicated to life-threatening emergencies and must not be used for any other service-related inquiries. Streamlining emergency contact numbers increases efficiency and means one only needs to remember one number in any life-threatening situation, in the City of Johannesburg. The emergency number is dedicated to emergencies only and must not be used for any service-related inquiry.
- Care Connect is a channel through which citizens can request, inquire or complain about the City of Johannesburg's services. The call centre eliminates the past frustrations of citizens who often had to call numerous numbers before speaking to a person who is able to assist them.
What is Emergency Connect?
It is an emergency number for the City of Johannesburg through which one can ask for help when life or property is threatened. Through this number, residents will be put in touch with the nearest relevant emergency service provider, like ambulance services, traffic officers, the fire department or metro police.
Which services can be contacted on the Emergency Connect number?
The fire brigade, the ambulance service with paramedics, traffic officers and the metro police in your area can be alerted immediately a call is made.
