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Inner City Areas

Customer Service Centre address

Services Offered

Hours

Thuso House Customer Service Centre

61 Jorissen Street

Braamfontein

(customer entrance is via Stiemens Street at the back of the building)

 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 

Monday  -  Friday 7:30  - 18:00

 
Every Saturday  - 7:30 until 12:00 
 
1st Monday of the month  - 8:30 - 18:00 

 

Metropolitan Civic Centre

158 Loveday Street

Braamfontein

 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 
Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30

 

Eureka Customer Service Centre

cnr Glenroy and Pioneer roads

Pioneer Park

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 
Monday  -  Friday 7:30  - 15:30 
 
1st Monday of the month  - 8:30 - 15:30

South Hills Housing

cnr Lindley and Geneva streets

South Hills

 

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 
Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30

Reuven Customer Service Centre

40 Heronmere  Road Booysens

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

 
Monday  -  Friday 7:30  - 15:30
 
1st Monday of the month  - 8:30 - 15:30

CJ Cronje Building
80 Loveday Street JHB

Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
New connections electricity, water and sewer

Monday – Friday 7:30 – 15:30
1st Monday of the month - 8:30 - 15:30​​